Post-Opsgenie survival guide for choosing your next Incident management platform

If Opsgenie powers your alerts today, you’ve got less than 18 months to migrate or risk losing control of your incident workflows. It might seem far but customers using Opsgenie as a part of their existing JSM license are forced to migrate by October 2025, which is just around the corner.

You’re here because you’ve got a decision to make. You’re probably thinking of what other options you have to migrate to and how to ensure your servers/systems stability throughout the migration process. We’ve done the research for you and this blog is all about helping you find a robust solution that can ensure reliability at your organization.

Atlassian has offered Compass and JSM as an alternative but JSM and Compass don’t replace Opsgenie. They fragment it. Here’s a reddit thread from an Atlassian user that explains why:

Comment
byu/lilhotdog from discussion
insysadmin

Opsgenie announced EOL, Pagerduty is too expensive and bloated. So, what’s next? If this is something you’re facing too, here's a list of top alternatives without paying too much:

@zenduty is something I have use in my past company and can trust the product and their founder as well @VishwaKk & @ankurrawal1987. The one thing about their product is that is straightforward and quite all in one tool for incident management base on Google SRE principles.

— Rahul (@rpsadarangani) May 13, 2023

Before we dive into the guide, let’s have a look at how JSM might work for your operations since that’s the first alternative you’re being offered to you by Atlassian.

Why JSM and Compass won’t cut it for incident management

Atlassian has nudged you towards JSM and Compass to fill the gap Opsgenie has left for your organization. On the surface, it seems like a convenient option and it already is in your toolchain. It handles your tickets and offers some kind of altering. But fundamentally, it’s a ticketing-first tool.

Compass is a developer portal and not an orchestration layer. Yes, you can document your architecture and log who owns what service but it won’t alert the right person, create timelines, escalate across teams. All in all, it only adds complexity with tools fragmentation across your teams. Both these tools are great, but not an optimal solution for your production teams to handle incidents.

According to Gartner, every minute of downtime can cost organizations $5,600 per minute and when you’re dealing with a P1 incident at 2AM, JSM isn’t built to handle alert storms, automate escalations, or coordinate a response in real time. There's no RCA. No postmortem automation. No live fire drills.

Common migration questions from Opsgenie users — Answered

By now, you’ve probably had some version of these conversations inside your Slack channels or sprint retros. Let’s address the real questions floating around engineering orgs:

“Do we lose everything we’ve set up in Opsgenie?”

Not if you plan now. You can export users, teams, escalation policies, and alert integrations but if you wait too long, rebuilding from scratch becomes your only option.

“Will we have to retrain the entire team?”

That depends on where you move. Tools like Zenduty are built with an Opsgenie-like experience, so your workflows carry over and in many cases, get smarter with AI-driven workflows and Slack-native commands.

“What if our migration fails mid-incident?”

This is one of the biggest fears. But with the right approach (and support), your team can migrate in phases testing and validating everything before cutover. You don’t need to flip the switch blind.

“Is Atlassian just trying to upsell us?”

In short: yes. Moving to JSM Premium is the only way to retain some alerting logic and it’s not cheap. Add Compass to the mix and you’re paying for more tools, not necessarily better operations. That too, for a mere patchwork.

What to look for when choosing an Opsgenie alternative

If you’re an Opsgenie user, you’re forced to migrate. Why not update when you’re migrating anyway? This time, you’re laying the stone for your teams to handle incidents for the next five years. So the question becomes: are you moving to another alert router… or are you upgrading to an operations stack built for scale, speed, and reliability?

Built to scale with engineering complexity

Many platforms claim to support incident response — but few are designed for the operational demands of today’s fast-moving, globally distributed engineering teams. Your platform should handle:

• Thousands of services and teams across time zones
• High-volume alerting and multi-region routing logic
• Handoff scenarios and service ownership mappings
• Orchestration across a microservices-driven stack

If a tool struggles under load or forces you to hack your processes just to fit within its limitations, it’s not built for growth-stage ops.

Automation that does more than just alert

Manual triage is the bottleneck in most incident response workflows. The right platform helps teams resolve faster by enabling automated decisions where they matter most:

• Intelligent alert suppression and deduplication
• Auto-routing incidents based on service ownership and severity
• Machine learning-driven insights that surface root cause patterns
• Triggering predefined runbooks or remediation scripts

Unified experience, not a toolchain patchwork

Tool fatigue is real and duct-taping together alerting, communications, timelines, and postmortems introduces latency and silos. A truly modern platform should provide:

• A single pane of glass across incident creation, resolution, and analysis
• Native integrations with your existing observability and deployment tools
• Channel-agnostic workflows (Slack, Teams, CLI, mobile, etc.)
• Clear visibility across every phase of the incident lifecycle

Your platform should feel like an extension of your team, not a barrier between them.

Reliability that matches the stakes

When incidents strike, your response tooling has to be the most dependable part of your stack. Evaluate:

• 99.99%+ uptime SLAs with no mandatory maintenance windows
• Resilient, scalable cloud architecture
• Live health status pages and historical uptime reporting
• Audit logs, RBAC, and compliance support for secure enterprise usage

If your incident platform goes down when you do, it’s not a platform; it’s a liability.

@pagerduty Did you know your site is returning 500 errors to customers?

— Don Walter (@donwalter) March 3, 2025

How to migrate from Opsgenie without breaking your ops

“How do you move off Opsgenie without disrupting your incident response process, risking SLAs, or losing critical workflows?” “You don’t need to rip and replace. You need a zero-disruption migration plan that lets you test, validate, and upgrade.

1. Start with an operational inventory

Before evaluating alternatives, understand what you’re moving:

• Who owns what? Map teams, services, and escalation paths.
• What’s wired into Opsgenie? Catalog alert sources and integrations.
• Which policies are tribal? Surface undocumented workflows and service gaps.

2. Define what better looks like

Not every Opsgenie user has the same setup and not every platform will solve your pain the same way.

Ask yourself:

• Do we need real-time collaboration built into the platform?
• Should alerts route based on ownership, severity, and context?
• Can we automate postmortems and RCAs?
• Do we want Slack-first or mobile-first workflows?

If PagerDuty feels too expensive, and JSM + Compass too fragmented, Zenduty often becomes the sweet spot. Zenduty gives you Opsgenie familiarity, with built-in AI and team-first UX.

3. Migrate in phases 

Avoid “all at once” cutovers. Smart teams migrate Opsgenie services in stages:

• Run Zenduty and Opsgenie in parallel for critical services first.
• Mirror escalation paths, alert behavior, and reporting.
• Validate integration health and team visibility before switching off.

4. Use the transition as an opportunity to improve

A tool migration is also a cultural moment. Instead of replicating old friction, invest in:

• Replacing noisy alerts with signal-based routing
• Re-aligning service ownership with team boundaries
• Adding automated incident summaries and postmortems
• Tightening uptime-to-revenue reporting

Zenduty vs. PagerDuty, JSM+Compass, and other tools

Once you’ve decided to move off Opsgenie, the next step is choosing a platform that won’t just match what you had but will raise the bar for your entire incident response process.

Here’s how Zenduty stacks up against some of the most common alternatives.

Migration made simple

You’ve seen the difference. Now here’s how easy it is to make the move.

Zenduty’s Opsgenie migration flow is built to minimize disruption and maximize speed. Most teams go live in under 72 hours — without writing a single script.

TL;DR: What migration looks like

1. Generate API keys for Opsgenie and Zenduty
2. Run Zenduty’s migration script to bring over:
   • Users
   • Teams & members
   • On-call schedules
   • Escalation policies
3. Validate and test alert flows in staging
4. Flip the switch — you're live 🎯

Already integrated with tools like Datadog, CloudWatch, New Relic, and Slack? Just update the webhooks. Zenduty does the rest.

Need help? Our engineers handle full-service migrations on request — from audit to cutover.

Want the full technical playbook? Read the full Opsgenie-to-Zenduty migration guide →

When we first met one of Opsgenie’s founding team members, he said something that stuck with us:

“Opsgenie did a lot of things right. But in its new home, it lost the support it needed to evolve.”

Since then, we’ve helped organizations of every size from growth-stage startups to large-scale enterprises migrate from Opsgenie to Zenduty in minutes, not weeks.

They didn’t just need a replacement. They needed:

• A full-stack incident management system, not another alert router
• A platform that scales with teams, not one that breaks under complexity
• AI and automation built-in, not bolted on
• Clear pricing, not escalating costs hidden behind plan upgrades

And most importantly, they needed peace of mind.

Ready to Migrate in Minutes?

Whether you're replacing Opsgenie ahead of the 2025 sunset or rethinking your incident management stack entirely, Zenduty gives you a faster, more reliable path forward.

• Free 14-day trial (no credit card)
• Full Opsgenie migration scripts
• Developer-led onboarding support
• 90%+ feature overlap — with 10x more intelligence

👉 Start your migration today Or talk to our team and get a walkthrough tailored to your setup.