Cookie Notice

Effective Date of the Cookie Notice: 1^st Oct 2024

Last Updated: 1^st Oct 2024

This Cookie Notice (“Cookie Notice”) is designed to explain the practices employed by Zenduty regarding collection and use of Cookies and other tracking technologies on the Website. To clarify for the purposes of this Cookie Notice, the term “Website” refers to https://www.zenduty.com/ including any subdomains.

Capitalised terms in this Cookie Notice which are not defined shall have the meanings as ascribed to these terms provided in Our Terms of Use and Privacy Policy.

1. About Cookies and tracking technologies:

Cookies are widely used to allow Websites to function efficiently. They are small text files that (depending on Your browser settings) Websites and other online services deposit on Your computer, smart phone, table or other devices that are capable of accessing and using the internet (the “Cookies”). These small text files are placed on Your device to store data that can be recalled by a server in the domain that places. the Cookie. We use Cookies and similar technologies to store and remember Your preferences and settings, enable You to sign in, combat fraud, analyse how Our services perform and fulfil the other purposes described below.

2. Why do We use Cookies:

We use Cookies generally to ensure basic functionality of Our Website, which includes saving a user’s preferences, improving and maximising the performance of the Website, measure the effectiveness of Our marketing efforts and personalise Your experience on Our Website. Specifically these include:

(a). Storing Your preferences and settings -We use Cookies to remember Your preferences and settings. For example, Cookies can remember Your preferred language to enhance Your experience on Our Website. Saving Your preferences means You won’t have to reset Your preferences every time You visit Our Website.
(b). Sign-in and authentication - We use some Cookies to authenticate You. These Cookies allow You, among other things, to move from page to page within the Website without having to sign in to an account on each page. Should You wish, You can also save Your account sign-in information so You don’t have to sign in every time You come back to Our Website.
(c). Security, detection and investigation - We use Cookies to process information that can help secure and protect Our services, as Well as to detect and investigate illegal activities, fraud and abuse.
(d). Social media - Our Website and services may use social media Cookies, including Cookies that help You share content to Your social media accounts.
(e). Interest-based advertising - We may use Cookies to collect data about Your online activity and identify Your interests so that We can provide advertising that is most relevant to You.
(f). Analytics -We use Cookies and other unique identifiers to gather usage and performance data. For example, We use Cookies to count the number of unique visitors to Our Websites or create animated heatmap representations of Your usage of Our Websites to understand how Our Websites are being used and where errors may be occurring. We also use Cookies and other unique identifiers to match Your data across Our Websites and games to understand the effectiveness of marketing campaigns.
(g). Performance -We use Cookies to understand and improve how Our products perform. For example, We use Cookies to gather data that helps with load balancing (this helps ensure that Our Websites remain up and running).

3. Types of Cookies:

We may use the following categories of Cookies on Our Website in order to accomplish the purposes described above:

(a). Essential Cookies: Essential Cookies enable core site functionality. These Cookies are necessary for the Website to function and cannot be switched off in Our systems. You may set Your browser to block or alert You about these Cookies, but parts of the Website may not function properly.
(b). Functional Cookies: Functional Cookies enable the Website to provide enhanced functionality and personalisation. These Cookies may be set by Us or by third-party providers whose services We have added to Our Website.
(c). Analytics Cookies: Analytics Cookies allow Us to count visits and traffic sources so We can measure and improve the performance of Our Website. These Cookies help Us to know which pages are the most and least popular and see how visitors move around the Website.
(d). Targeting Cookies: Targeting Cookies, such as social media Cookies, may be set through Our Website by Our advertising service providers, third-party advertisers, ad networks, or data exchange partners. These Cookies may be used to show You relevant advertising on other third-party sites.

4. Restricting, Blocking or Deleting Cookies:

Additionally, You may also use Your browser or Your device’s operating system to set Your Cookie preferences. Please do take note that You will need to ensure that each Web browser is adjusted to reflect Your preferences if You use different computers or mobile devices, if You choose to disable Cookies on the Website, some features will be disabled it will turn off some of the features that make Your site experience more efficient and some of Our services will not function properly.

Most Web browsers and devices provide controls that allow You to choose whether to block browser Cookies and to delete them. Controls vary by browser and the settings available and how they work may change. Below are links with instructions and further information on settings provided by some popular browsers. The following is not an exhaustive list and functionality may change as browsers and devices update. For more information on how to manage Cookies with Your browser and/or device, please refer to the instructions for that browser or device.

5. Cookie Notice Updates:

You can determine when this Cookie Notice was last revised by referring to the ‘Last Updated’ date provided at the top of this Cookie Notice.

If there are any material changes to this Cookie Notice, You will be notified on Our Website prior to the change becoming effective.

We encourage You to periodically review this page for the latest information on the Cookie Notice. Your continued use of the Website constitutes Your agreement to be bound by such changes to this Cookie Notice. Your only remedy, if You do not accept the terms of this Cookie Notice, is to discontinue use of and access to the Website, subject to applicable law. You acknowledge that this information may contain inaccuracies or errors and is subject to change, and We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

6. Contacting Us/ Grievance Redressal

If You find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy or other terms and conditions or policies of any of Zenduty’s entity, please contact us at the following:

https://www.zenduty.com

4th Floor, Gayathri Tower, 1090n, 18th Cross Rd, Sector 3, HSR Layout, Bengaluru, Karnataka 560102

vishwa@yellowant.com

+1 408 521 1217

7. THIRD-PARTY WEBSITES AND TRADEMARKS

Please note that Zenduty is not connected to and does not control any of the non-Zenduty Websites or links referenced in this Cookie Notice. Zenduty is not responsible for their content.

Google, Chrome, Google Chrome, and Android are trademarks of Google LLC. Microsoft is a trademark of the Microsoft group of companies. Firefox is a trademark of the Mozilla Foundation in the US and other countries. Apple and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. All other trademarks are property of their respective owners.

You're in Good Hands

E COMMERCE

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

Vinay Singh

DevOps Manager, IndiaMart

FINTECH

Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana

VP of Engineering, Qoala

ENTERTAINMENT

It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.

Mohammed Shabbir S

Technical Support Lead, Bookmyshow

FINTECH

I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Heinrich Roets

Operations Support, Electrum Payments.

TRAVEL

Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

Atmesh Mishra

Associate Vice President - Platform at Chalo

HOSPITALITY

All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Abhay Kumar

Lead DevOps Engineer at Zolo Stays

TECH

Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Anirban Mazumdar

CTO, Urbanpiper

TECH

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Felipe Urbina

CTO, Simpliroute

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Be Prepared for Incident Response with Zenduty

Your robust incident management and alerting platform. Organizations have experienced reduced alert fatigue with over 60% reductions in MTTA & MTTR while experiencing growth.