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AI-Enabled Incident Management

From managing complex on-call schedules to drafting detailed postmortems, ZenAI supports your production teams at every stage of the incident lifecycle to resolve faster and prevent costly delays.

Impact on Metrics

The Real Impact of Adopting AI in Incident Management

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50%

Faster MTTR

20+

Developer Hours Saved

30%

Increased Productivity

Trusted by 1000+ businesses

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4.6 out of 5 on G2

AI Tools

ZenAI Tools That Reduce Manual Toil

Designed for Simplicity, Engineered for Reliability

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Incident Summaries for Actionable Insights

Zenduty’s AI Incident Summarizer creates concise, digestible summaries in seconds, giving stakeholders a clear overview of the customer impact and operational status. Keep your team aligned and decision-makers informed.

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Get Instant Context for Faster RCA

When an incident strikes, you don’t have time to switch between screens and hunt for the root cause. Just talk with ZenAI right within Slack to investigate and help you find the impacted services, clusters, and components from complex payloads, instantly.

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No more boring Postmortem Reports

Nobody likes to write a document right after solving a major incident. We get it, ZenAI creates detailed, comprehensive reports from logs, metrics, and relevant Slack conversations in your preferred template, so you can skip the grunt work.

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Simplified On-Call Scheduling

Why wrestle with complex scheduling tools? Just talk with ZenAI to optimize coverage, reduce manual work, and ensure seamless shift management across distributed teams.

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Zenduty cuts unnecessary noise! We now receive actionable alerts and our team proactively communicates changes, further reducing unnecessary notifications. This targeted approach has reduced compared to our previous approach.

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Shabbir Shaikh

Technical Support Lead

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Zenduty's user-friendly interface and robust features were a perfect fit for our needs. We immediately saw a decrease in incident management costs and a substantial improvement in engineer productivity.

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Sandeep Raghuwanshi

Product Development Engineer

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What sets Zenduty apart from other big players in incident management is the level of interaction. If I write a query on Zenduty’s support channel, I know for a fact someone is going to come back and talk to me, and it's very reassuring to know that my requests aren't going into a black hole.

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Heinrich Roets

Site Reliability Engineer

Enable Faster Resolution with ZenAI

ZenAI gives your production teams clarity, efficiency, and time they need to focus on building rather than firefighting. As a shift-left, decentralized platform, Zenduty is built for teams that demand reliability and speed.

Seamless Workflows with all the Apps You Use

More than 150+ built-in integrations. See across all your systems, apps, and services.

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Be the Reliable Business That Your Customers Trust.

Send right alerts to right people at the right time. Reduce your downtime and MTTR.

Customers show us love as we build together

Zenduty’s platform continuously adapts, offering new features and improvements to stay ahead.

Zenduty's user-friendly interface and robust features were a perfect fit for our needs. We immediately saw a decrease in incident management costs and a substantial improvement in engineer productivity.


Sandeep Raghuwanshi

Product Development Engineer

Zenduty is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap. As an alerting system, it sends alerts instantly, without delays or latency. The UI is clear and detailed, much clearer than those of competitors.


Tomer Cohen

Head of Cloud Infrastructure

Zenduty offers a highly customizable alerting system. Notifications can be tailored based on severity, team, or incident type, ensuring the right people are alerted promptly. The integration with various communication channels such as SMS, email, Slack, and Microsoft Teams enhances our ability to respond quickly.


Abhishek Pal

Software Developer Engineer

Dhairya Kumar

@DhairyaKumar16

PagerDuty functions like a proper monopoly, most organisations mindlessly pay for it, we tried looking for alternatives, found ZenDuty to be much better and cheaper, at least for a small startup team

I've been using Zenduty for a while now, and it has truly transformed the way our team handles incident management. The real-time notifications are a game-changer, ensuring that the right people are alerted immediately when something goes wrong. The on-call scheduling and escalation policies are super flexible and easy to set up, which has significantly reduced our response times.


Shahin Kohan

Software Developer Engineer

Francois-Guillaume Ribreau

@FGRibreau

Just setup @Zenduty for incident management and on-call escalations (email=>sms=>phone call) for @imagecharts & @cloud_iam_com I'm loving it already 🌟 What do you use?

We were looking for an alternative to the incident response tool that we were using in our organisation. Zenduty was a great replacement both in terms of the ease of migration and the cost savings benefits. The interface of the Zenduty dashboard is very user friendly and simple. There are a lot of self help documents provided by the Zenduty team. Coming from an incident management team, Zenduty is one of the most day to day use tools for us. Zenduty support is prompt. Team is responsive.


Nikhil Prasannan

Senior Incident Engineer

Rahul Sadarangani

@rpsadarangani

But thanks to you guys, I was able to sleep peacefully when I was working with Fi because of @zenduty. @ankurrawal1987 a suggestion Sleep early man until it's on fire😀

Zenduty’s Support team has always been prompt. The alert fatigue or alert noise in our team has gone down significantly after we made the switch with their help.


Omkar Kadam

Lead DevOps Engineer

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and hence the revenue. Our most important KPI is to ensure uptime of all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.


Vinay Singh

DevOps Manager

Zenduty excels at centralizing incident management, providing a unified platform that streamlines the coordination of incident response. Before using Zenduty, our team struggled with chaotic and inefficient communication across different tools and channels. Now, with everything in one place, collaboration is seamless, and incidents are tracked and resolved much more effectively.


Rohit Shinde

Software Engineer

Zenduty helps drive excellence in our engineering culture - ownership, accountability, visibility around incidents to be specific. Excellent incident management tool with a lot more than basic features in place already that continues to improve. Solid team that is following a startup friendly approach in building a world-class product.


Prasanna Ranganathan

Founding Member

Zenduty cuts unnecessary noise! We now receive actionable alerts and our team proactively communicates changes, further reducing unnecessary notifications. This targeted approach has reduced compared to our previous approach.


Shabbir Shaikh

Technical Support Lead

From the very beginning, we've been impressed with Zenduty's exceptional support. Even in the early days when we were using Zenduty for a limited number of alerts, the Zenduty support team was always responsive and helpful. They're genuinely committed to making their customers happy, and that's made our experience smooth and dependable.


Durgesh Singh

Senior Team Lead (Site Reliability)


Frequently Asked Questions

AI-enabled incident management uses artificial intelligence to streamline the detection, response, and resolution of IT incidents. By automating manual processes like root cause analysis, alert prioritization, and postmortem reporting, AI helps teams resolve issues faster, reduce downtime, and improve overall system reliability.