Chalo Cuts Incident Response Time by 90% with Zenduty

Chalo is India’s #1 fleet transport technology company that offers real-time updates on their bus’ location, speed, and ETA through its app. To keep the app running smoothly, Chalo sought an incident management solution that could help alert the right people and reduce downtime. That’s when they turned to Zenduty for help.

MILESTONES

Cuts Incident Response Time by 90%

Industry

MOBILITY

Zenduty ticked all the boxes for us. The turnaround was very quick, and all our requests were met. This experience strengthened our trust in Zenduty, showing they are dedicated to improving the lives of platform teams.

The Requirement
Chalo required a reliable solution to stay incident-ready and minimize alert fatigue across various disjointed tools. As they scaled with new companies, maintaining operations and migrating systems became a troublesome task for them.
- A unified incident management platform
- False alerts and noise from tools like Slack, AppOptics, and Pingdom
- Difficulty migrating acquired companies using PagerDuty and OpsGenie
Where Zenduty Steps In
- Simplified incident management through a centralized dashboard
- Smart alerts to cut through the noise
- Automated escalations for faster MTTR
- Unified communications across all integrated tools
What was the Result
- 90% faster response times
- 95% less alert fatigue
- 99.9% uptime maintained
- Seamless tool management under one roof

90%

Improvement in MTTA and MTTR

95%

Reduction in Alert Fatigue

99.9%

Uptime Maintained

For us, onboarding was straightforward. The tools we were already using were part of the integration, making the process seamless. After we onboarded, we acquired a couple of companies. For instance, Shuttl was using Pagerduty, and Vogo was using Opsgenie internally. Their migration was very simple because scripts were shared, allowing all data to be automatically copied and everything to be created effortlessly.

AVP- Platform - Chalo

Atmesh M.

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E COMMERCE

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

Vinay Singh

DevOps Manager, IndiaMart

FINTECH

Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana

VP of Engineering, Qoala

ENTERTAINMENT

It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.

Mohammed Shabbir S

Technical Support Lead, Bookmyshow

FINTECH

I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Heinrich Roets

Operations Support, Electrum Payments.

TRAVEL

Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

Atmesh Mishra

Associate Vice President - Platform at Chalo

HOSPITALITY

All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Abhay Kumar

Lead DevOps Engineer at Zolo Stays

TECH

Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Anirban Mazumdar

CTO, Urbanpiper

TECH

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Felipe Urbina

CTO, Simpliroute

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