How Fi Keeps Your Money Accessible 24/7 with Zenduty

Fi, a leading neobanking platform, is committed to delivering a seamless, 24/7 financial experience. With a focus on modern savings, smart money management, and investment opportunities, Fi prioritizes customer satisfaction above all else. To ensure uninterrupted service and reliability, Fi sought a robust incident management solution. After carefully evaluating many incident solution tools, they selected Zenduty as their partner to maintain system uptime and deliver exceptional customer experiences.

MILESTONES

Achieved efficiency, improved system reliability, and increased customer satisfaction

Industry

Fintech

We believe that providing a high-availability, reliable service is critical for success, especially in the financial sector. Zenduty is a key tool in driving this culture of high availability and reliability.

The Requirement
- Implement real-time incident detection to reduce response times
- Ensure seamless correlation of alerts from multiple sources
- Improve notification systems to guarantee critical alerts reach the right team members
- Enhance inter-team communication for effective collaboration during outages
- Establish a streamlined process for incident management and resolution
Where Zenduty Steps In
- Provides a centralized monitoring platform for comprehensive infrastructure visibility
- Zenduty's real-time alerting system ensures immediate notification of issues
- Automates escalation procedures based on incident severity and urgency
- Offers streamlined communication tools for effective team collaboration during incidents
- Zenduty integrates with third-party tools for seamless alert management and actionable incident reports
What was the Result
- Fi significantly reduced incident response times due to Zenduty's real-time alerting system
- System availability improved, with a noticeable decrease in downtime, ensuring higher reliability for users
- Team collaboration during incidents became more efficient, thanks to Zenduty’s communication tools
- MTTA was reduced to < 5 mins.
- Configure teams, roles, escalation policies, alert rules, and integrations in just one hour.
- Customer satisfaction scores improved as a result of quicker issue resolution and enhanced service reliability

Zenduty has been instrumental in ensuring the reliability and accessibility of our financial services. Their platform has empowered us to deliver a superior customer experience.

Founding Member , Fi”

Prasanna

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E COMMERCE

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

Vinay Singh

DevOps Manager, IndiaMart

FINTECH

Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana

VP of Engineering, Qoala

ENTERTAINMENT

It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.

Mohammed Shabbir S

Technical Support Lead, Bookmyshow

FINTECH

I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Heinrich Roets

Operations Support, Electrum Payments.

TRAVEL

Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

Atmesh Mishra

Associate Vice President - Platform at Chalo

HOSPITALITY

All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Abhay Kumar

Lead DevOps Engineer at Zolo Stays

TECH

Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Anirban Mazumdar

CTO, Urbanpiper

TECH

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Felipe Urbina

CTO, Simpliroute

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