How People Interactive Minimized Downtime with Zenduty
Zenduty has helped People Interactive (Shaadi.com) handle important alerts, ensuring quick resolution of technical issues. Alerts are now directed to the right engineers, significantly reducing MTTA and MTTR.
MILESTONES
Minimized Downtime
Industry
B2C
The Requirement
Shaadi.com wanted to automate alert routing and notify right engineers to avoid missing critical issues and was looking for a incident management solution with features like:
Alert the right people at the right time
Manage threshold-based alerts
Monitor and evaluate production system’s health
A centralized dashboard to oversee all aspects of incidents
Analytics to track incident trends
Where Zenduty Steps In
Intelligent Alert Routing
Alert Prioritization
Automated incident notifications
Comprehensive Incident Tracking
Set up escalation rules and alert rules
Track incident metrics like MTTA and MTTR
Post-incident analysis
What was the Result
MTTA improved by 80%
Right people notified at the right time
Reduced alert fatigue by ~60%
A centralized dashboard to track incident metrics
Post-incident analysis through post-mortem templates
80%
Reduction in time to detect
60%
Reduction in time to resolution
50%
Fewer SLA breaches
From the very beginning, we've been impressed with Zenduty's exceptional support. Even in the early days when we were using Zenduty for a limited number of alerts, the Zenduty support team was always responsive and helpful. They're genuinely committed to making their customers happy, and that's made our experience smooth and dependable.
Shaadi.com
Durgesh Singh
Why customers love us
Our dedicated developer support & customer success team are always available to help you setup your incident response process in no time and maximise your value from Zenduty
96.7 %
Average rating based on thousands of support conversations
37s
Median first response time*
*Median time it takes your team to respond to the first incoming message in a conversation
