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Integrations

Dynatrace Integration Guide

Dynatrace is a technology company that specializes in software intelligence products and services that deliver application performance management, artificial intelligence for operations, IT infrastructure monitoring, digital experience management, and digital business analytics. Dynatrace provides application performance management, artificial intelligence for operations, cloud infrastructure monitoring, and digital experience management.

What can Zenduty do for Dynatrace users?

With Dynatrace's Integration, Zenduty sends new Dynatrace alerts to the right team and notifies them based on on-call schedules via email, text messages(SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the Dynatrace alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

Whenever Dynatrace triggers an alert based on a predefined condition, Zenduty will create an incident. When that condition goes back to normal levels, Zenduty will auto-resolve the incident.

You can also use Alert Rules to custom route specific Dynatrace alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.

To integrate Dynatrace with Zenduty, complete the following steps:

In Zenduty:

  1. To add a new Dynatrace integration, go to Teams on Zenduty and click on the team you want to add the integration to.

  2. Next, go to Services and click on the relevant Service.

  3. Go to Integrations and then Add New Integration. Give it a name and select the application Dynatrace from the dropdown menu.

  4. Go to Configure under your Integrations and copy the Webhook URL generated.

In Dynatrace:

  1. Login to Dynatrace. Go to Settings -> Integration -> Problem notifications. Click on the Set Up Notifications tab at the top of the page.

  2. Next, paste this payload into the Custom Payload field:

    {
"State":"{State}",
"ProblemID":"{ProblemID}",
"ProblemTitle":"{ProblemTitle}",
"ProblemDetails":"{ProblemDetailsText}",
"ProblemURL":"{ProblemURL}"
}

  3. Paste the url you copied earlier.

  4. Click Save and Dynatrace is integrated.

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