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Integrations

Freshping Integration Guide

Freshping is a simple uptime & performance monitoring tool which helps monitoring uptime/downtime, outages and performance of websites, APIs, web services, web applications with instant outage alerts.

What can Zenduty do for Freshping users?

With Freshping's Integration, Zenduty sends new Freshping alerts to the right team and notifies them based on on-call schedules via email, text messages(SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the Freshping alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

You can also use Alert Rules to custom route specific Freshping alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.

To integrate Freshping with Zenduty, complete the following steps:

In Zenduty:

  1. Go to Teams and click on the team you want to add the integration to.

  2. Next, go to Services and click on the relevant Service.

  3. Go to Integrations and then Add New Integration. Give it a name and select the application Freshping from the dropdown menu.

  4. Go to Configure under your Integrations and copy the generated Webhook URL.

In Freshping:

  1. Login to the Freshping console and go to Settings, and then select Integrations from the side-panel.

  2. Scroll down to find Webhook and click on + Create Integration.

  3. Provide a relevant Webhook Name, the Event Type from the dropdown as required, select the checks that Zenduty should be forwarded alerts for, paste the Webhook URL copied above from Zenduty and finally ensure that the Requires Basic Authentication checkbox is in the unchecked state.

  4. Now, you can choose between Simple or Advanced as your JSON Encoding. You're free to choose either, however Zenduty requires at least the following to deliver proper intelligence -

    {
"text": "{text}",
"check_id": "{check_id}",
"check_name": "{check_name}",
"check_url": "{check_url}",
"request_location": "{request_location}",
"request_datetime": "{request_datetime}",
"request_timeout": "{request_timeout}",
"response_state": "{response_state}",
"response_status_code": "{response_status_code}",
"response_time": "{response_time}",
"response_summary": "{response_summary}"
}

  5. Click on Save when ready. Feel free to verify your integration by clicking on Test on the integrations page.

  6. Freshping is now integrated with Zenduty. Zenduty will create an incident for each ‘down’ alert and auto-resolve the incident when Freshping sends the ‘up’ alert.

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