Grafana is a multi-platform open source analytics and interactive visualization web application. It provides charts, graphs, and alerts for the web when connected to supported data sources. It is expandable through a plug-in system. End users can create complex monitoring dashboards using interactive query builders.

This integration is for an older version of Grafana, for the newer version(v8) of Grafana, please click here.

What can Zenduty do for Grafana users?

With Grafana's Integration, Zenduty sends new Grafana alerts to the right team and notifies them based on on-call schedules via email, text messages(SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the Grafana alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

Whenever Grafana triggers an alert based on a predefined condition, Zenduty will create an incident. When the alert goes back to the recovered state on Grafana, Zenduty will auto-resolve the incident.

You can also use Alert Rules to custom route specific Grafana alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.

To integrate Grafana with Zenduty, complete the following steps:

In Zenduty:

1. To add a new Grafana integration, go to Teams on Zenduty and click on the team you want to add the integration to.

2. Next, go to Services and click on the relevant Service.

3. Go to Integrations and then Add New Integration. Give it a name and select the application Grafana from the dropdown menu.

4. Go to Configure under your integrations and copy the Webhook URL generated.

In Grafana:

5. Log in to Grafana. Go to 'Notification Channels' -> Add New Channel -> Select type as Webhook.

6. Paste the Webhook URL copied from the previous step and click on Save.
   

   IMPORTANT WARNING

   • Sometimes, Grafana may not fire an alert if the 'Include Image' parameter is selected. First check if the alert is working with the parameter not selected, and then try selecting the parameter and see if the alerts are fired to Zenduty.

7. Go to your Grafana Dashboard and click on the Alerts tab. Click on Create alert. In the alert configuration under Send to, add Zenduty as a notification method. Add a relevant message for the alert and save the graph.
   

8. Grafana has been successfully integrated. Zenduty will automatically create incidents from your Grafana rules.

FAQs

What notification channels can I route my Grafana alerts to?

With Zenduty's Grafana integration, alerts can be sent via Slack, Microsoft Teams, Email, SMS and Push Notifications.

How will incidents and alerts be issued in this integration?

With Grafana monitoring your applications, network or Kubernetes infrastructure, Zenduty will trigger incidents based on the alert conditions and thresholds configured on Grafana. Zenduty can create high and low urgency incidents based on the severity of the event from the Grafana event payload. Zenduty sends timely alerts whenever a metric is breached as defined within your Grafana alert rules.

Can Zenduty auto-resolve incidents?

Incidents will automatically resolve in Zenduty when the distressed metric in Grafana returns to normal with real-time synchronization, reducing the need for manual intervention.