Incident Tags

You can create custom incident tags on Zenduty to assign to incidents as per your organization's protocols. Tags allow you to conveniently filter and categorize incidents and makes it easier to browse through relevant items.

To create a tag, go to your Teams page and click on a team. Go to the Tags tab from the secondary side-bar and click on Create Tag from the top right.

You can assign the name and color of the tag and see a preview.

You can have multiple tags based on your teams requirements and incident response plan.

To assign tags to incidents, you can click on Tags inside an incident and choose your predefined tags.

In case the incident calls for a new tag, you have the option to create one right on the incident management screen.

You can also assign tags to incidents that have already been resolved and assign multiple tags to a single incident.

Adding tags dynamically with alert rules

You can dynamically add tags to incoming incidents using Alert Rules. Go to your integrations page, click on the Alert Rules tab and create an alert rule. Set your conditions and in the Actions section, select Add tag and choose the desired tag to add to your incident.