Incidents not created under Email integrations
Once the email integration is set up and the incidents are still not being created, please follow the steps below to troubleshoot them.
- Zenduty performs three tests and incoming emails may not be converted to tickets if they fail the following checks
Virus Check: The virus check scans incoming email attachments and embedded content for malicious software (viruses, malware, trojans, etc.). This prevents malware from being delivered to the recipient’s inbox, safeguarding the user and network.
SPF Check: The SPF check verifies that the sender’s email server is authorized to send emails on behalf of the domain mentioned in the email’s "From" address. By verifying the sender's authenticity, SPF checks help prevent email spoofing and phishing.
DKIM Check: Ensures email integrity and authenticity by verifying digital signatures. DKIM checks prevent email tampering and ensure message integrity, helping to secure communications.
If any of these checks fail, the incoming emails will be rejected. Please get in touch with your IT or InfoSec team to resolve the issue and ensure successful email delivery.
- If the size of an email exceeds 10MB, the email will not be processed, and the alert will not be created.
If all this is verified and you still do not see any emails come through to Zenduty, contact our support team via Email or chat and we’ll be happy to help.