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Troubleshooting in Zenduty

Zenduty Login Issues – Troubleshooting Guide

If you're experiencing issues logging into Zenduty—whether using Email/Password or Single Sign-On (SSO) (Google, Okta, Azure AD, etc.)—follow the steps below to resolve common problems.

Overview

Zenduty supports two login methods:

  • SSO Login – Access via identity providers like Google, Okta, Azure AD
  • Standard Login – Using your registered email and password

Most login issues are caused by:

  • Browser-related issues (cookies, extensions, outdated cache)
  • DNS/network problems (VPNs, firewalls)
  • Incorrect login credentials
  • Misconfigured SSO settings or recent changes to your SSO application configuration
  • Recent network or firewall upgrades in your organisation

General Troubleshooting Checklist

Before diving into specific fixes, ensure the basics:

  • Stable internet connection
  • Access the official login page: https://www.zenduty.com/login/
  • Use the latest Chrome, Firefox, Edge, or Safari
  • Try Incognito/Private Mode
  • Disable browser extensions (especially VPNs, ad blockers)
  • For SSO users: make sure you have your organisation’s domain name

Issues with SSO (Single Sign-On)

When Do You Need Your Domain Name?

You’ll need your organisation's domain name only when logging in via SSO (e.g., Google, okta, Azure AD).

Common Scenarios:

  • First-time SSO login
  • Switching from email/password to SSO
  • Troubleshooting SSO login issues
  • Using the Forgot Domain option to retrieve the login URL

How to Find Your Domain Name

If You're Not Logged In:

If you're already Logged In:

  • From Organisation Settings:
    1. Click your profile icon (top right)
    2. Go to Organisation Settings
    3. Check under SSO Settings or General Settings

Redirect Fails / Blank Screen

Possible causes:

  • Local DNS resolution issues
  • Misconfigured Identity Provider (IdP) metadata
  • Stale SSO sessions in browser cache

Steps to resolve:

  1. Open login page in Incognito/Private Mode
  2. Try a different browser
  3. Use a mobile hotspot to bypass DNS/firewall rules
  4. Clear cache and cookies (see browser guide below)

Post-Login Access Issues

  1. Team/Service Missing: Ask your admin to confirm you're added to the correct team and service.
  2. Limited Access: Your role may not have permission. Verify your role with the admin.
  3. Changes Not Reflecting: Log out and back in, or refresh the page.
  4. Stuck/Blank Screen: Clear browser cache or try Incognito mode.

Issues with Standard Login (Email/Password)

Forgot Password

  1. Click “Forgot Password” on the login screen.
  2. Check your spam/junk folder for the reset email.
  3. Ensure your account is activated.

Invalid Credentials

  • Passwords are case-sensitive
  • Re-enter credentials manually (avoid auto-fill)
  • Type into a text editor first to catch invisible typos

Account Not Found

  • Double-check your email for typos or wrong domain (e.g., .com vs .co)
  • Confirm with your admin that the account is created and activated

VPN / Corporate Network Blocking

VPNs or firewall settings may block authentication services.

Try the following steps in incognito mode,(Avoid opening multiple Incognito windows)

  • Disable VPN and try again
  • Switch to a mobile hotspot
  • Use public DNS like 8.8.8.8 (Google)

Allow the following domains in your network settings:

Browser Troubleshooting

Try Incognito/Private Mode

Clear Cache & Cookies for Zenduty via Chrome’s Site Info Menu

  1. Open https://www.zenduty.com/ in Chrome.
  2. Click the lock icon (🔒) or info icon (ⓘ) on the left side of the address bar.
  3. Select “Site settings” from the dropdown.
  4. Click “Clear data” or “Clear storage” to remove cached files and cookies for Zenduty only.
  5. Confirm by clicking Clear.
  6. Close the tab and reload the Zenduty login page.
Note: Similar site-specific cache and cookie clearing options are available in other browsers like Firefox, Edge, and Safari via their respective site info menus or settings

Try a Different Browser

Switch to Firefox, Edge, or Safari to rule out browser-specific issues.

Try Another Device or App

  • Try logging in from your mobile browser or tablet (e.g., iPad).
  • Alternatively, download the Zenduty mobile app for Android or iOS

Still Can’t Log In?

If none of the above steps resolve the issue, please contact Zenduty Support through chat or email:

Email: support@zenduty.com
Include:

  • A screenshot of the issue
  • Your email ID
  • Whether you’re using SSO or password login
  • Any error messages you’re seeing

Best Practices

  • Always use your organisation’s designated login method
  • Bookmark the official login page: https://www.zenduty.com/login
  • Keep your browser and OS updated
  • Avoid VPNs or network restrictions when possible