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Getting Started

Mobile Push Notifications

The Zenduty application on Android and iOS platforms provides users with convenient access to all of Zenduty's incident management response features from their fingertips. The app enables users to receive and respond to critical alerts, collaborate with team members, and resolve incidents on the go, from anywhere and at any time.

When an incident is created, Zenduty sends push notifications to the responder's mobile phones with all the incident data they need, at a glance. The alerts are delivered according to the user's Notification Rules as well as their App Notification Settings.

App Notification Settings

To modify how Zenduty delivers push notifications to your mobile device:

  1. Open the Zenduty app.

  2. Tap on the profile icon on the top left.

  3. Click on App Notifications.

iOS Devices

Firstly, ensure that the app has the permissions it needs to deliver you notifications. To do that:

  1. Click on Notifications under permissions.

  1. Tap on the Open Settings button from the popup.

  2. Tap on notifications from the settings menu and enable Allow Notifications, Critical Alerts and Sounds

Once that's taken care of, you can now edit the Notification Settings for High and Low Urgency incidents as well as the notification for going on-call.

You can change the notification tone for each category from a list of available tones and ringtones.

Android Devices

You will need to grant the app permissions to send notifications, disable battery optimization and to override system volume. To do so, simply click on the permission to grant and follow the instructions from the correspondent pop-up.

Once the permissions are in order, you can modify your Notification Settings for High and Low Urgency incidents as well as the notification for going on-call.

Zenduty also supports full screen splash notifications on Android Devices, allowing you to easily get all the alert details you need without even unlocking your phone.

The Override System Volume slider allows Zenduty to sound the alert at a higher volume as compared to the current System Volume for Notifications.

Finally, can change the notification tone for each category from a list of available tones, ringtones and system sounds.