No Incident Created
After completing the integration, if you are still not receiving incidents in Zenduty, please follow the steps below to check for any potential misconfigurations in your account.
- Please check if you have followed all the steps to integrate your monitoring application with Zenduty. You can check out the integration documentation here.
- Navigate to the respective service and then to the integration where you are expecting the alert to come in.
- Please check for any errors under your integration's Errors tab. This would show if the integration is successful but the alert coming in is not supported by Zenduty because of reasons like invalid payload etc which can help you identify the issue and correct it on your monitoring application.
- If there are no errors under the Errors tab, please check for any alerts under the Alerts tab. There are cases in which incoming alerts do not create incidents.
Case 1 - The incoming alert has the same entity/group ID as an existing unresolved incident and hence is appended to the incident instead of creating a new one.
The existing incident needs to be resolved for new alerts with the same entity ID to be created as new incidents. While it is possible to create a new incident for each incoming alert using Alert rules, it is not recommended because it would cause a tremendous increase in noise.
The alerts could also be appended because the Alert collation is enabled under Services. If you do not want time-based collation, make sure to disable it (Services -> Name of Service -> Settings)
Case 2 - The incoming alert is of the type INFO, WARNING, ERROR, etc which does not create an incident in Zenduty unless it is specified under the Integration Settings. If you do want to create incidents for these alerts, please enable the respective setting in your Integration
Case 3 - If there are no alerts coming in from the Monitoring tool, check the logs on the monitoring tool to confirm if the payload was dispatched to Zenduty. Additionally, check the firewall rules, if any, in case they are blocking the traffic towards Zenduty.
If all of these are set as expected and if you still do not receive incidents on Zenduty, get in touch with our support team via email or chat and we’ll be happy to help.