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Getting Started

Outbound Communication Guidelines

To ensure the security, reliability, and proper functioning of outbound integrations or workflow webhooks in Zenduty, customers must adhere to the following guidelines when configuring their endpoints:

✅ Allowed Configuration

  • Use HTTPS (Port 443):All URLs must use HTTPS and the default port 443.
    • Example (valid): https://api.example.com/api/webhook/

❌ Not Allowed

  1. Custom Ports in URLs:URLs specifying ports other than 443 are not supported and will be considered invalid.
    1. Example (invalid): https://example.com:8000/api/webhook/
  2. IPv6-only Domains:Domains that resolve only to IPv6 addresses are not allowed. Domains must be either IPv4-resolvable or support dual-stack (both IPv4 and IPv6).
  3. Private IP Address Resolution:If the provided domain resolves to a private IP (e.g., 10.x.x.x, 192.168.x.x, or 172.16.x.x–172.31.x.x), it will be considered invalid.

🔔 Notifications and Compliance

  • Customers currently using ports other than 443 will receive notifications prompting them to update their webhook configurations accordingly.