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Getting Started

Team Members, Roles and Permissions

To view members of a Team, open the Teams section from the side bar and simply click on the team you want to expand.

A list of all the members in the team will be visible to you.

Adding New Members to a Team

  1. Click on the Add Member button from the top-right.
  2. Fill in the name/email of the member you want to add. Pick from the suggested users in the dropdown.
    If you wish to invite new users to this team, fill in the form titled Invite New Users.
  3. Click on Add Invitee and then click on Addto confirm.

Updating the Role of a Team Member

Only Owners, Admins and Managers can perform this operation.
If you wish to update the role of a member in a team from User to Manager or vice-versa, simply click the dropdown button with their role correspondong to their name and select the new role.

Deleting a Member from a Team

To delete a member from a team, simply click the delete button corresponding to the member from the dropdown and confirm.

Account-level roles and permissions

Feature Owner Admin User
Billing Yes No No
Create Teams Yes Yes No
Add Users to account Yes Yes No
Delete non-admin Users from the account Yes Yes No
Manage user contact information and notification rules Yes Yes No
Manage Team Escalation policies and Schedules Yes Yes No
Manage Team Roles, SLAs, Priorities, Task Templates and Tags Yes Yes No
Add Users to and remove Users from teams Yes Yes No
Manage team stakeholder templates and postmortem templates Yes Yes No
Create and edit incidents Yes Yes Yes
Manage Team Services and Integrations Yes Yes No
Analytics Yes Yes Yes
Single Sign On for Account Yes No No

Team-level roles and permissions

Feature Manager User
Add Users to and remove Users from the team Yes No
Manage User permissions Yes No
Manage Team Escalation policies and Schedules Yes No
Manage Team Roles, SLAs, Priorities, Task Templates and Tags Yes No
Manage team stakeholder templates and postmortem templates Yes No
Create and edit incidents Yes Yes
Create and edit Maintenance windows Yes Yes
Create and edit Postmortems Yes Yes
Manage Team Services and Integrations Yes No
Analytics Yes Yes